FAQs
What do you mean by 100% virgin hair?
Virgin hair simply refers to human hair in its natural state. This means that nothing has been altered on the hair, not even the color. Velvet Luxe Ltd sells only virgin hair that is sourced from donors in Asia. You can be sure that all our hair extensions are natural, since they have not been processed and neither have chemicals been used on them.
Does your hair extensions shed?
Well, our hair extensions are natural. But like you may already be aware, no hair is absolutely perfect. The truth is you might notice a few strands of hair here and there whenever you are combing out, styling or detangling the hair. Well, do not worry because it’s usually nothing excessive. However, taking good care of your hair will go a long way to prevent shedding.
How long can a hair from Velvet Luxe Ltd last?
We always assure our clients that our hair extensions can be installed multiple times. That said, as durable as our hair extensions are, the lifetime of your hair extension will depend greatly on how well you take care of it. On average, our customers can use their hair for up to 5 to 10 years if cared for them properly.
Is it possible to color my hair bundles from Velvet Luxe Ltd?
Absolutely yes! You can dye your extension to any color, but we always recommend that our clients take it to professionals for dying. Alternatively, you can ask for advice from these professionals on how to do it by yourself. It is obvious that chemically altering your hair the wrong way can damage it. Even though our hair extensions can handle a coloring process very well, we still take it upon ourselves to caution our clients because if hair is chemically altered incorrectly, it could result in problems such as breaking, dryness, tangling and fraying.
What is the best way to care for my hair extension?
First and foremost, different virgin hair reacts differently to different products and regimens. We always caution our clients to avoid those ingredients such as silicone, parabens, and sulfate that can strip their hair extensions from moisture and result in damage. That said, the best way to take care of your hair extension from Velvet Luxe Ltd is to wash your hair with a good shampoo and conditioner about once a month. Also, avoid using heavy oils on your hair extensions.
How many bundles of hair should I buy?
Well, people have different tastes when it comes to beauty and fashion. However, we always want our clients to be aware of the fact that the shorter bundles are more voluminous than the longer ones. On an average, we often recommend 3 to 4 bundles for shorter hair extensions and 4 to 5 bundles for long hair extensions over 18 inches. However, you are free to buy more or less bundles, depending on the thickness you actually prefer.
How long should I wait for my package?
We typically process all our orders within 24 to 48 hours of receiving them. Note that our processing time is subject to change due to sales or holidays, meanwhile the shipping time frame varies, depending on the location of the client.